Goodfriend Communication Skills
" Contributing to Easier Communications w/ Business Relationships"
(805) 453-3524 or E-mail


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Needs / Values List

Sample empathic question to connect with your customers:
Add the value you are guessing to the blank

Example: If the customer that you are listening to is confused and may want more understanding of the product/service/price you are offering, , ask an empathic question. The guess is for understanding

Are you wanting more understanding about the price? or Understanding the price is important to you?

Now you try to offer an empathic guess for a situation you experienced. Use the list below for the blank..
1: Are you wanting __________ ?
2: So you value ___________ _?
3: ________ is important to you?

Just reading through this list may help you calm or increase positive energy.
Try it!

CONNECTION
Acceptance
Affection
Appreciation
Belonging
Cooperation
Communication
Closeness
Community
Companionship
Compassion
Consideration
Consistency
Empathy
Inclusion
Intimacy
Love
Mutuality
Nurturing
Respect/Self-respect
Safety
Security
Stability 

Connection cont.
Support
To know and be known
To see and be seen
To understand and be understood
Trust
Warmth

HONESTY

Authenticity
Integrity
Presence

PEACE
Beauty
Communion
Ease
Equality
Harmony
Inspiration
Order

MEANING
Awareness
Celebration of life
Challenge
Clarity
Competence
Consciousness
Contribution
Creativity
Discovery
Efficacy
Effectiveness
Growth
Hope
Learning
Mourning
Participation
Purpose
Self-expression
Stimulation
To matter
Understanding

AUTONOMY
Choice
Freedom
Independence
Space
Spontaneity
Ease

PHYSICAL WELL-BEING
Air
Food
Movement/exercise
Rest/sleep
Safety
Shelter
Touch
Water

PLAY
Joy
Jocularity
Humor

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Goodfriends Communication
805 453 3524
Rick@rickgoodfriend.com